This Cancellation & Refund Policy applies to fees paid to SKYLabs India Private Limited, a company incorporated under the Companies Act, 2013 and operating the brand “Invictus IMC” (“Invictus”, “we”, “us”, “our”) through invictusimc.com. It should be read with our Terms & Conditions and Pricing page.
1. What you pay for
Invictus charges a fee only when a User submits a new Bid (Manufacturers) or a new Order (Buyers), where a fee applies under our Pricing. The fee is for listing, processing and presenting your submission on the Platform. It is not a deposit or a payment for goods, and it does not guarantee that a Bid will be awarded or an Order will receive Bids. Editing a Bid or Order you have already submitted does not attract a further fee.
2. Cancellation
- You can decide not to pay at the checkout step. If you close the payment window or the payment does not complete, your Bid or Order is not submitted and you are not charged.
- Once a payment is successful and your Bid or Order is recorded, the service has been delivered and it cannot be cancelled for a refund. You may still edit the Bid or Order without charge, and Manufacturers may ask us to withdraw a Bid.
3. When you are entitled to a refund
| Situation | Refund |
|---|---|
| Amount debited but your Bid or Order was not recorded on the Platform (technical failure) | Full refund |
| Charged more than once for the same submission | Full refund of the extra payment(s) |
| Invictus withdraws or cancels the Order before your Bid is recorded, or Invictus declines to publish your Order for reasons not caused by you, after you have paid | Full refund |
| Amount charged differs from the fee shown at checkout | Refund of the difference |
4. When a refund is not available
- Your Bid is not selected or awarded, or an Order closes with no award.
- You change your mind, withdraw your Bid, or no longer wish to proceed after your submission is recorded.
- Your Bid or Order is removed or your account is suspended because of a breach of the Terms.
- The Order is closed or awarded to someone else after you submitted your Bid.
5. How to claim a refund
- Email connect@invictusimc.com within 7 days of the payment, from your registered email or mobile number.
- Include your company name, registered mobile number, the Razorpay payment ID (starts with pay_), the amount, the date, and a short description of the issue.
- We will confirm receipt within 2 business days and tell you the outcome within 5 business days.
6. How and when refunds are paid
Approved refunds are issued to the original payment method (the same UPI ID, card or bank account used). Once we initiate a refund, it typically reaches your account within 5 to 7 business days, depending on your bank or card issuer. We cannot refund to a different account or method.
7. Failed payments
If money is debited from your account but the payment shows as failed or pending, it is normally reversed automatically by your bank or the payment provider within 5 to 7 business days. If it is not, contact us with the payment details and we will help trace it.
8. Contact
Questions about this policy: connect@invictusimc.com, or see our Contact Us page.